**Does Pi2x software work on Mac?**
✔ Currently, our desktop software is compatible with Windows only.
**Does Pi2x software need internet to work?**
✔ No, our software functions offline. However, internet access is required for initial activation.
**Can I sell my work converted with your software?**
✔ Yes, our software is suitable for both private and commercial use.
**How can I try Pi2x before purchasing?**
✔ You can download a demo version for Windows from our website Pi2x.com.
**How do I install the software?**
✔ Simply double-click the Pi2x_Setup.exe file and follow the installation instructions in the dialog box.
**Can I install your software on multiple devices?**
✔ You can install our software on as many devices as you like, but each license can be activated on up to two machines.
**After installing the software, how do I upscale my image files?**
✔ Open the software, click on the "Add" button in the top menu, and select your desired upscale size from the list.
**My photo remains unchanged after upscaling. How can I fix this issue?**
✔ 1. Try running the software as an Administrator.
✔ 2. Clear the Windows Temp folders located in C://Windows/Temp/ and by typing %temp% in the Start menu search field. Refer to this video for detailed instructions: [link to video].
**How do I run the software as Administrator?**
✔ Right-click on the executable file and select "Run as administrator." For more guidance, refer to this YouTube video: [link to video].
**The software shows an error "Pi2x has stopped working."**
✔ This error indicates that the software is not installed on the C Drive.
**Why is the Activation Key not working?**
For assistance with your Activation Key, please ensure the following:
✔ 1. Uninstall the trial version and install the full version.
✔ 2. Ensure internet connectivity during activation.
✔ 3. Check for any antivirus or firewall blocking connections to our server.
✔ 4. Temporarily disable Norton protection or add our software to the antivirus's Exclusion filter.
**Why did the software trigger my Anti-Virus Software?**
✔ We apologize for any inconvenience caused. Our software adheres to Microsoft's security standards, but may trigger antivirus alerts during installation. To resolve this, right-click on the installer file, select "Properties," and check "Unblock" at the bottom. Additionally, consider adding our software to the antivirus's Exclusion filter.
