pi2x.com Help Page

**Does Pi2x software work on Mac?**
Currently, our desktop software is compatible with Windows only.

**Does Pi2x software need internet to work?**
No, our software functions offline. However, internet access is required for initial activation.

**Can I sell my work converted with your software?**
Yes, our software is suitable for both private and commercial use.

**How can I try Pi2x before purchasing?**
You can download a demo version for Windows from our website Pi2x.com.

**How do I install the software?**
Simply double-click the Pi2x_Setup.exe file and follow the installation instructions in the dialog box.

**Can I install your software on multiple devices?**
You can install our software on as many devices as you like, but each license can be activated on up to two machines.

**After installing the software, how do I upscale my image files?**
Open the software, click on the "Add" button in the top menu, and select your desired upscale size from the list.

**My photo remains unchanged after upscaling. How can I fix this issue?**
1. Try running the software as an Administrator.
2. Clear the Windows Temp folders located in C://Windows/Temp/ and by typing %temp% in the Start menu search field. Refer to this video for detailed instructions: [link to video].

**How do I run the software as Administrator?**
Right-click on the executable file and select "Run as administrator." For more guidance, refer to this YouTube video: [link to video].

**The software shows an error "Pi2x has stopped working."**
This error indicates that the software is not installed on the C Drive.

**Why is the Activation Key not working?**
For assistance with your Activation Key, please ensure the following:
1. Uninstall the trial version and install the full version.
2. Ensure internet connectivity during activation.
3. Check for any antivirus or firewall blocking connections to our server.
4. Temporarily disable Norton protection or add our software to the antivirus's Exclusion filter.

**Why did the software trigger my Anti-Virus Software?**
We apologize for any inconvenience caused. Our software adheres to Microsoft's security standards, but may trigger antivirus alerts during installation. To resolve this, right-click on the installer file, select "Properties," and check "Unblock" at the bottom. Additionally, consider adding our software to the antivirus's Exclusion filter.

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